Case Study

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SAMU WebApp

Enhancing ambulance dispatch efficiency with real-time data

Enhancing ambulance dispatch efficiency with real-time data

Hero image featuring a website on the laptop

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Company

MINSA

Industry

Emergency Medical Services Healthcare

Period

2024

My role

Senior UX Designer

Key actions

Workflow redesign UX/UI for high-stakes environments Collaboration with staff

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Understanding the Needs of Today’s Online Shoppers

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Streamlining the User Journey

Our redesign focused on simplifying the product discovery and checkout processes. By introducing intuitive filters, a clearer layout, and a one-click checkout feature, we reduced cart abandonment rates and boosted overall sales.

Streamlining the User Journey

Our redesign focused on simplifying the product discovery and checkout processes. By introducing intuitive filters, a clearer layout, and a one-click checkout feature, we reduced cart abandonment rates and boosted overall sales.

Streamlining the User Journey

Our redesign focused on simplifying the product discovery and checkout processes. By introducing intuitive filters, a clearer layout, and a one-click checkout feature, we reduced cart abandonment rates and boosted overall sales.

Initial System Audit - real fragmentation dashboard
Initial System Audit - real fragmentation dashboard

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Streamlining the User Journey

Our redesign focused on simplifying the product discovery and checkout processes. By introducing intuitive filters, a clearer layout, and a one-click checkout feature, we reduced cart abandonment rates and boosted overall sales.

Initial System Audit - real fragmentation dashboard

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Constraint & Mitigation Matrix
Constraint & Mitigation Matrix

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Constraint & Mitigation Matrix

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Constraint & Mitigation Matrix

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Decision table - RFC style doc
Decision table - RFC style doc

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Decision table - RFC style doc

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Challenge

Challenge

Challenge

Challenge

Challenge

Challenge

Challenge

Challenge

Challenge

Stakeholder Influence Matrix
Stakeholder Influence Matrix

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Challenge

Challenge

Challenge

Stakeholder Influence Matrix

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Result

Adoption Timeline - multi-squad rollout dashboard
Adoption Timeline - multi-squad rollout dashboard

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Result

Adoption Timeline - multi-squad rollout dashboard

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Business Impact Dashboard
Business Impact Dashboard

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Business Impact Dashboard

Have a product worth scaling?

I help teams turn complex ideas into products users adopt, trust, and rely on

Have a product worth scaling?

I help teams turn complex ideas into products users adopt, trust, and rely on

Have a product worth scaling?

I help teams turn complex ideas into products users adopt, trust, and rely on

Have a product worth scaling?

I help teams turn complex ideas into products users adopt, trust, and rely on

Have a product worth scaling?

I help teams turn complex ideas into products users adopt, trust, and rely on

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