Case Study
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Teleatiendo National Platform
Improving remote healthcare delivery at national scale
Improving remote healthcare delivery at national scale
About Project
Company
MINSA
Industry
Public Healthcare Telemedicine
Period
2024 - 2025
My role
Senior UX Designer
Key actions
Product Discovery UX Research & Testing User Flows & IA High-Fidelity UI Cross-functional alignment
Section
Aligning BoldHealth’s Vision with User-Centric Solutions
Section
User Research: The Core of Strategy
We began with in-depth user research, interviewing patients and providers to understand their workflows and frustrations. Insights revealed a need for faster appointment scheduling, clearer navigation, and enhanced accessibility, laying the groundwork for a focused redesign.
Prototyping a Seamless Experience
Using a design-first approach, we created high-fidelity prototypes of BoldHealth’s key flows. Feedback sessions helped refine appointment booking, teleconsultation, and dashboard features, ensuring a smooth, user-friendly experience across devices.
User Research: The Core of Strategy
We began with in-depth user research, interviewing patients and providers to understand their workflows and frustrations. Insights revealed a need for faster appointment scheduling, clearer navigation, and enhanced accessibility, laying the groundwork for a focused redesign.
Prototyping a Seamless Experience
Using a design-first approach, we created high-fidelity prototypes of BoldHealth’s key flows. Feedback sessions helped refine appointment booking, teleconsultation, and dashboard features, ensuring a smooth, user-friendly experience across devices.
User Research: The Core of Strategy
We began with in-depth user research, interviewing patients and providers to understand their workflows and frustrations. Insights revealed a need for faster appointment scheduling, clearer navigation, and enhanced accessibility, laying the groundwork for a focused redesign.
Prototyping a Seamless Experience
Using a design-first approach, we created high-fidelity prototypes of BoldHealth’s key flows. Feedback sessions helped refine appointment booking, teleconsultation, and dashboard features, ensuring a smooth, user-friendly experience across devices.
Building for Scalability and Growth
The development phase focused on crafting a robust, responsive platform with scalable architecture. Modular components ensured adaptability for future updates, while rigorous testing guaranteed reliability across mobile and desktop.
Delivering Real Results and Impact
The revamped platform launched with a 15% increase in patient retention and a 20% improvement in provider satisfaction. BoldHealth now stands as a benchmark for user-centric telehealth solutions, driving engagement and trust in the industry.
Building for Scalability and Growth
The development phase focused on crafting a robust, responsive platform with scalable architecture. Modular components ensured adaptability for future updates, while rigorous testing guaranteed reliability across mobile and desktop.
Delivering Real Results and Impact
The revamped platform launched with a 15% increase in patient retention and a 20% improvement in provider satisfaction. BoldHealth now stands as a benchmark for user-centric telehealth solutions, driving engagement and trust in the industry.
Building for Scalability and Growth
The development phase focused on crafting a robust, responsive platform with scalable architecture. Modular components ensured adaptability for future updates, while rigorous testing guaranteed reliability across mobile and desktop.
Delivering Real Results and Impact
The revamped platform launched with a 15% increase in patient retention and a 20% improvement in provider satisfaction. BoldHealth now stands as a benchmark for user-centric telehealth solutions, driving engagement and trust in the industry.
Section
User Research: The Core of Strategy
We began with in-depth user research, interviewing patients and providers to understand their workflows and frustrations. Insights revealed a need for faster appointment scheduling, clearer navigation, and enhanced accessibility, laying the groundwork for a focused redesign.
Prototyping a Seamless Experience
Using a design-first approach, we created high-fidelity prototypes of BoldHealth’s key flows. Feedback sessions helped refine appointment booking, teleconsultation, and dashboard features, ensuring a smooth, user-friendly experience across devices.
Building for Scalability and Growth
The development phase focused on crafting a robust, responsive platform with scalable architecture. Modular components ensured adaptability for future updates, while rigorous testing guaranteed reliability across mobile and desktop.
Delivering Real Results and Impact
The revamped platform launched with a 15% increase in patient retention and a 20% improvement in provider satisfaction. BoldHealth now stands as a benchmark for user-centric telehealth solutions, driving engagement and trust in the industry.
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About Project
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Have a product worth scaling?
I help teams turn complex ideas into products users adopt, trust, and rely on
Have a product worth scaling?
I help teams turn complex ideas into products users adopt, trust, and rely on
Have a product worth scaling?
I help teams turn complex ideas into products users adopt, trust, and rely on
Have a product worth scaling?
I help teams turn complex ideas into products users adopt, trust, and rely on
Have a product worth scaling?
I help teams turn complex ideas into products users adopt, trust, and rely on